Shipping

AU Domestic Shipping

We are committed to delivering your item as fast as possible. We offer standard shipping Australia wide, as outlined below:

• Small Items: 3-7 business days, rates calculated at checkout.

• Tracking: You will receive an email with your tracking information once your order has been processed.

• Your order will be shipped the next business day after purchase.

Delays may happen due to circumstances beyond our control such as reduced airline traffic or measures implemented by our carrier partners.

In such circumstances, we appreciate your understanding and patience.

Returns

Change of Mind

Due to Sanitary and Safety reasons, Novamama does not allow a return, refund or exchange where you have changed your mind on the Lactation Massaging Vibrator.

Faulty

If you have received a faulty item, please contact us as soon as you can via support@markot.com. We’ll talk you through the process.

Sale Items & Discounted Items

Sale or Discounted items are not eligible for a refund or return.

Refunds

All refunds will be processed back to your original payment method. Refunds can take up to seven business days to show on your account depending on your payment provider.